Product & Services Support Process

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The ultimate deliverable of a properly executed Products and Services Support process is the continuous provision of 24/7 high-quality technical, operational, and commercial support to all employees involved in the development, commercialization, and execution of wireline services.

The effective execution of the products and services support process requires adequately documented policies and procedures, dedicated qualified support personnel to monitor and respond to a 24/7 hotline, and a defined network of subject matter experts covering all existing disciplines, services, and products dispersed over the central, regional and district wireline organization.

An efficient products and services support process is essential for success. It streamlines job preparation, boosts data accuracy, creates time savings, increases revenue opportunities, and reduces the risk of costly equipment damage or safety incidents. Not to mention it encourages collaboration across teams that leads to higher quality products and services—improving financial performance with sustainable growth.

During the vendor solicitation phase, E&P Companies are requesting performance metrics from wireline vendors that include response times to support requests, service satisfaction ratings, and utilization of 24/7 hotlines.

Complete this form to receive a copy of our detailed Process Map

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Training Courses

To help our members address the shortcomings or enhance their current processes, WLAB offers the following courses.

Products and Services Support

Course
Audience
Targeted Skills
Duration
Cost
Practitioner (Advanced Level)
Audience
Personnel responsible for the implementation of the process or the management of support requests
Targeted Skills
Demonstrable understanding of the activities and methods used in the process, and ability to manage support requests
Duration
3 days
Cost
$3,000/attendee
This course is intended for Professional Membership holders only.

Course
Audience
Targeted Skills
Duration
Cost
No courses found.
All new members seeking access to our advisory network must successfully complete one of two educational courses. Our Basic Membership customers should start with the Participant Level course, while Professional Members can move straight on to Practitioner Level training.

Is it a good fit?

Determine if your team would benefit from our training programs. Review this questionnaire and if you answer "NO" to any questions, let's talk.
  1. Your company has never been excluded from customer projects due to poor safety or quality performance, is this true?
  2. Does your company have an effective process or method to manage the field operations assistance requests?
  3. The vast majority of the safety and service quality incidents last year could not have been avoided by timely quality support, is this true?
  4. Does your company have a 24/7 support hotline?
  5. Do your employees know how to get quality support, or whom to engage for each type of support needed?
  6. Does your company maintain a readily available list of Subject Matter Experts tasked to provide support?
  7. Are all the ordered logging data and sampling sets correctly acquired in your logging jobs?
  8. Are you performing wireline logging jobs within the allocated time and budget?
  9. Do you have access to generic wireline technologies and operations training programs?

Explore Our Other Services

Wireline Logging Planning & Execution Process
Wireline Deployment Risk Management Process
Safety and Operations Incidents Management Process
New Product & Service Development Process

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